Privacy Policy

Account Information

When you create an account, we collect your name, email address, and password (encrypted). For phone verification, we may collect your phone number.

Usage Data

We collect information about your interactions with our services, including chat conversations, AI model usage, token consumption, and feature preferences.

Document Data

When you upload documents (PDFs, Word, Excel files), we process and store them securely to enable document chat functionality. You can delete your documents at any time through your account. We strongly advise against uploading sensitive or confidential information.

Integration Data

If you connect third-party services (Google Drive, Gmail, Calendar), we access only the data necessary to provide the requested functionality.

Service Provision

We use your information to provide and improve our AI chat services, process your requests, and maintain your account.

Personalization

Your usage data helps us personalize your experience, including AI personas, memo functionality, and model preferences.

Communication

We may send you service updates, security alerts, and respond to your support requests or feature requests submitted through our contact form.

Analytics

We analyze aggregated usage data to improve our services, develop new features, and ensure platform stability.

Third-Party AI Providers

Your chat messages are sent to third-party AI model providers based on your selected model. These providers process data according to their own privacy policies.

Service Providers

We use trusted third-party services for payment processing, email delivery, and cloud infrastructure to provide our services.

Legal Requirements

We may disclose information if required by law, court order, or to protect our rights and the safety of our users.

No Sale of Data

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Encryption

All data is encrypted in transit using TLS/SSL and at rest using industry-standard encryption methods.

Storage Location

Your data is stored on secure cloud servers in compliance with data protection regulations.

Access Controls

We implement strict access controls, two-factor authentication, and regular security audits to protect your data.

Data Retention

We retain your data for as long as your account is active. You can delete your documents and request account deletion at any time through your account settings. Upon deletion, your data will be permanently removed from our systems.

Access and Portability

You can access, download, or export your data at any time through your account settings.

Correction and Deletion

You have the right to correct inaccurate information or request deletion of your account and associated data. You can delete individual documents at any time without deleting your entire account.

Opt-Out

You can opt out of promotional communications and disable certain features like web search or integrations.

WiliChat LLC is not intended for users under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will promptly delete the information.

No Sensitive Information

WiliChat LLC strongly advises against uploading sensitive, confidential, or personally identifiable information. While we implement security measures, you upload documents at your own risk.

Service Limitations

WiliChat LLC provides AI-powered chat services 'as is' without warranties of any kind. We do not guarantee the accuracy, completeness, or reliability of AI-generated responses.

Limitation of Liability

To the maximum extent permitted by law, WiliChat LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues.

User Responsibility

You are responsible for maintaining the confidentiality of your account, reviewing AI outputs before use, and ensuring your use complies with applicable laws and regulations.

Third-Party Services

We are not responsible for the practices or content of third-party services integrated with our platform, including AI model providers and cloud services.

If you have questions about this Privacy Policy or our data practices, please contact us at:

Email

privacy@wilichat.com

Contact Form

Use the contact form in our website footer

Address

WiliChat LLC, Data Protection Officer

We may update this Privacy Policy periodically. We will notify you of significant changes via email or through our service. Your continued use of WiliChat LLC's services after changes indicates acceptance of the updated policy.